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"so in my opinion extremely poor customer service to go with an extremely poor product"

"when you open the app it takes forever to sync on a 200mbps internet connection "

"i have 6 useless cameras"

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"the setting to "record until activity has stopped" has not worked for the entire time we have had them and forum diving shows it hasnt worked correctly ever and still doesnt work other than if you spend up on the 260 quid cameras that have this feature native"

"ive had the camera almost 2 months and its been great until i went to charge it the camera refuses to charge keep having error messages on the app advising me a number of possible issues i have other arlo cameras dotted around the house which i have not had any problems with ive ordered a battery charging"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"the only issue that i envisage might be a problem is the delay before recording starts"

"i spent a long time researching this but it is not clear that you have to buy a base unit which is more expensive than the camera"

"it simply doesn't work"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"the only problem is there's a 2 second delay from when it detects motion to when it starts to record so you need to consider the camera placement carefully and have a few cameras set to record i"

"the only minor issue is that it takes a few seconds for the signal to initiate the start of monitoring"

"the chain is rubbish though and utterly useless"

"after trying to fix the issue using their online support i quickly found this is quite a common issue with the cameras google it loads of customers have had the same problem "

"they have an online form to "email" them that does not work"

"night vis absolutely rubbish"

"don't waste your money on this crap"

"one just stopped working but it was outside 24 7 and in all weathers"

"the only negative points would be having to purchase a non netgear permanent power supply and a more secure mounting bracket the one supplied not very secure especially when your putting a £260 item on on external wall"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"therefore this camera is useless unless you never go away for more than a week and don't mind taking them down and recharging regularly these cameras are expensive and a waste of money"

"absolute rubbish do not waste your money and risk your sanity with any arlo product!"

"good hardware but worst software every seen from a company of this size"

"really disappointed"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"if they don't fix their software problems i don't think they will be around for long"

"now there is a huge problem with motion detection and ir light activation even when the camera is disarmed"

"li ion batteries do not like cold conditions"

"7 weeks of emails and it turns out that in order to get a replacement i have to pay to return their defective product"

"the cost of the plan is not my issue about £12 per month it is more the way to are forced down this route and can’t even set up your new and expensive camera"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"it misses activity right in front of it and at other times it'll spot a flying insect"

"anyway it worked acceptable for a year with little problems until the warranty expired and then it stopped working triggering update firmware"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"i have wasted hundreds on this and have finally given up"

"the only camera i had a problem with was a pro version camera where the camera would only record a blacked out picture"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"however the reason that this is not a 5 star product is because netgear is being greedy"

"the only annoying thing is it says compatible with alexa we have 4 however none of our firesticks 3 were compatible only 1 year old so we gave had to buy another"

"i have had my camera's for over 3xyears now but 2 have failed"

"can’t find fault with arlo system"

"also hard to justify the very expensive subscription plans given the poor service"

"upgrading from the original arlo cameras i was wary of some of the negative reviews but have been pleasantly surprised by the improvements on offer with the pro 2"

"can't detect motion through clear glass windows which means this has to be placed outside if you want it watching your front door"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"the 4th camera regularly loses connectivity with the base station no matter where it sits"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"but can't ignore video!"

"the range on the cameras add further problems to this in that the range can't detect things early enough to wake up fast enough to catch whatever woke it up occasionally you see a foot in the corner but we've had entire cars magically appear without ever driving there because of the delay"

"one thing to note take care to ensure that sunlight doesn't shine directly into the camera as this will cause false triggering as does vegetation close to the camera which is blowing in the wind"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"no replacement nor repairs"

"absolute rubbish"

"i spent hours contacting the support resetting and re configuring the system"

"and there was no prior warning at time of purchase that these units do not work well in cold weather which as i wished to use in the swiss alps is a real bummer"

"upgraded from the arlo hd & really pleased nice to be rechargable so no more buying batteries quality of video is brillaint & nice to have the audio too"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"another problem is their support service is terrible"

"there is no way to remove the message and the camera doesnt update"

"the other gripe i have is when there are two activity zones"

"but with a little rearanging now all works perfect"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"what makes it worse is the footage from these cameras are very average for example my brother gave his keys to his mate to pick something up from my house"

"i have spent hours with netgear support over this problem and they are simply not interested in fixing it"

"if you leave it at 10 seconds then there is a further problem in that it will not reactivate within a short enough period of time to catch more movement the result is things appear on camera and then magically poof out of existence as it wasn't ready to take the next set of video as it was still busy doing well something but certainly not recording footage or even recognising that there were activities to record"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"i've bought many security cameras in the past and most seldom seem to live up to my expectations"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"oh and its really expensive"

"do not buy under any circumstance unless these issue are resolved"

"there is no way to remove the message and the camera doesnt update"

"only issue the reaction time if the cameras is not very good"

"tbf unless plugged in they lose some of their best functions but the outside adaptors really short and the hole needed to be drilled is huge there’s a decent lag delay in them and notifications live feed unless the cameras in the same room as the hub my house isn’t small but not a mansion either so can’t be placed all round the outside of the property as lose connection or the lag is ridiculous"

"he spoke to his supervisor and came back to confirm that a one time replacement would be offered which i accepted"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"also hard to justify the very expensive subscription plans given the poor service"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"they offer a free basic package for storing your videos online for 7 days this is great until you discover that it is limited to 5 cameras"

"it doesn't work it echoes and you get a lot of feedback you can't hear a word"

"the only serious criticisms i have is that the activity zone feature and 3 sec preview require the camera to be plugged in which is not practicable for me and is why i wanted battery powered cameras"

"lanmu power adapter for arlo camera replace cr123a batteries for arlo hd security camera white the reason for the 1 star is due to the horrendous battery life"

"there are lots of options now so my advice is really think about your needs before buying"

"hopeless battery life"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"you would think at 220pounds for just one camera the footage would be impeccable you would be wrong"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"to usa for a known fault with their cameras"

"i don't think any camera is going to be perfect and the minor compromises compared with others are worth it"

"battery life was very poor items returned"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"activity zones quite simply don't work notifications are very temperamental"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"easy to install although if broadband goes down it seems you need to go through lengthy set up again "

"arlo take no responsibility for poor products and tech!"

"shame good system but look elsewhere if you want trouble free cameras"

"now 7 weeks into my initial complaint and it is a real nightmare"

"use one for head height by my front door where there is a slight risk it might get stolen and use the other in various discrete locations for close ups sipllumentingvthe wall mounted arlo pro 2 main cameras"

"definitely no were near 6 months that i’ve seen claimed elsewhere"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"arlo has left netgear and appear to not have the resources or expertise to deal with the issues"

"many problems with arlo firmware at the moment so if you haven’t yet invested in an arlo system wait!"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"motion sensor is less sensitive"

"after 5 months the battery won’t charge can’t re synchs the camera"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"the website software runs on adobe flash which is outdated and won’t be supported after december 2020 why are you still using this i’d expect better from a £340 camera"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"they have more faults and problems than any product i’ve ever tried"

"i’ve three cameras and got them now so tough luck i really wanted to like them but would of been far better buying an nvr and poe cameras but i wanted to integrate with a ‘smart home’ which could of actually done with poe cameras and an nvr as well as these and believed the hype"

"replacement for old camera that didn’t work"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"you need only to read the comments on the user ‘arlo community ‘ site to appreciate the extent of the failures that dissatisfied users are complaining of"

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"if you are on holiday you have to get a plane fly home jump in a taxi press a button hope for the best it doesn't always work first time and then get a taxi back to the airport etc"

"these cameras are useless "

"would i buy it again no would i buy the later versions that apparently solve the problems listed here no the system was billed as doing the job at the start to buy into it further would be foolish"

"will not read vehicle registration numbers from 5m away which is rubbish"

"alerts are accurate and it never goes offline"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"the price while the quality is good i believe there are other systems out there that probably do just as good a job or near enough for a fraction of the cost especially when you consider the unreliability people face with cameras base units and the application"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"didn't want to wait until my return policy runs out"

"only problem is that the cable is limited to only 1m"

"also literature so tiny it is absolutely impossible to read without high powered magnifying glass"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"then i got a generic email a few months later saying they no longer support this kit"

"two of these are within 4 meters of the base station on on a disused side gate that hasn’t triggered a single recording"

"they aren't it's just the app is rubbish"

"as a camera it’s ok wouldn’t by a gain there are some on the market as good or better and a lot cheaper i would not buy again"

"while this camera is only 720p this is sufficient for short range indoor use"

"the battery now will not charge"

"the motion sensor does not work well and it senses about 3 seconds after someone walks by even at 100% motion detection which kills your batteries!"

"what lets them down is that they will not continually stream and are programmed to shut down when streaming after 30mins"

"if your after sound do not buy as it does not work vey well but the picture is really good so for that its worth it just is it worth 175 quid erm not really no"

"one camera colours went after reasonably short time and could not be corrected"

"one of my cameras has recently stopped working and i cannot contact netgear"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"if you want a security system that is of any use do not buy this system"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"changing batteries is a ball ache too"

"the only issue that i envisage might be a problem is the delay before recording starts"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"to this end useless"

"they don’t last very long"

"they have suggested i spend more with them on a replacement base unit that's not going to happen "

"cut a long story short the arlo rep came to the conclusion that the camera needed replaced but as they were now out of warranty by about six weeks i’d have to purchase a new one"

"this is 2020 not 2000 should be all wifi"

"changed this to 1 star"

"it was outside the 1xyear warranty period so did what stated and the other lost its colour and was in a pink haze but you could still make the picture out"

"detection is not consistent as it picks some but not all up and people just disappear from view which is odd"

"video loads up to the cloud super fast so if a burglar takes out the cam at least the footage is already uploaded i have mine high up so someone would have to jump or get a chair but which time i have a nice face shot video!"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"however point one of problem the arlo cameras only talk to the base station if the cameras are too far away you burn batteries and have impacts on response times upload and staying connected"

"if you use the reset password link that fails too"

"next up the real killer activation speed it is just way way too slow to wake up and start recording you can get an alert saying it has activity but only see an empty screen because whatever activated has already past in the 3 seconds it took to walk the distance and be out of camera"

"buying the new generation would solve both problems but they are stupidly expensive still"

"then i got a generic email a few months later saying they no longer support this kit"

"don’t buy unless you have money to burn!"

"i love the arlo range but it isnt half overpriced for what it is"

"i have contacted arlo’s support who always tells me the same: revoot your router what a waste of time and money and bad customer service"

"batteries no wiring"

"activity zones quite simply don't work notifications are very temperamental"

"so if you are leaving your property unattended for a long period the batteries do not last long enough"

"very poor night vision would give 0 stars for that "

"do not buy this junk!"

"don't make my mistake"

"bought this camera and not only does it eat batteries after a few months the picture only showed as pink"

"much narrower field of view"

"unbelievable arrogance"

"as it didn’t tell me till i had opened and tried to sync with the camera to the app did the app tell me i needed a base station"

"update camera died just after 1 year in operation"

"4c is not that cold but that's what killed the new battery"

"night vision is not too bad if you leave an outside light on but not very good otherwise"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"it’s picture is infantescimally better than the arlo original cameras and it has 2 way sound so you can tell the neighbourhood scroats to f*** off from the comfort of your armchair!"

"very frustrating"

"getting the audio trigger sensitivity right is really difficult"

"no idea what to do now but i have gone on holiday and already the battery has died"

"all of them are connected to the hub but the app buffers occasionally and wont show you the feed"

"unreliable continually disconnects and can only be reconnected by taking batteries out"

"if he was running it probably would have missed him"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"the batteries don't last long"

"ok i have extremely poor eyesight but still find it very difficult on a 10 inch tablet"

"fed up of a blank white box appearing on screen some sort of missing error message and have to restart the app fed up with autoarm function takes ages to detect ive left home hours sometimes likewise takes forever to detect your return home"

"so i have three useless cameras"

"well it recorded what happened before and after the gate opened so was absolutely useless to find out who entered my garden"

"however in reality the software has significant bugs which when you chat to the developers via the app nice feature they tell you that they know it doesnt work but they are working on a fix but cant give you any idea of when the fix will be ready"

"i'm often seeing error messages which say the camera cannot be accessed these go away after restarting the app"

"my only gripe is that the free clips are too short"

"my only issue is i can not turn the cameras off"

"for my purposes i only bought the camera because it was a cheap way to find out if i really needed a better and probably more expensive one"

"the app keeps logging my wife out so the whole arm disarm when one of us is in the proximity doesn’t work"

"it still records clips and you can play them back but you get an error message "unable to connect to camera" when you try to view in real time"

"the only downside is that it appears to stream to neos and then back to my device which on a slow connection is a negative"

"the only problem i would say is the microphone isn't the greatest and the night vision is reasonably ok but apart from that i can't fault it!"

"the other minor issue is that the night vision mode is set to auto and occasionally it doesn't seem to reset to normal mode when it becomes day time"

"utterly useless"

"i got told that other people have had the same problem"

"the app is absolutely rubbish"

"have this in my living room now i know where all my cats sleep when i’ve gone to bed disappointed with the neos boost have paid for the subscription but it does not work"

"don't waste your money"

"i have lowered the rating on this camera due to the fact that a few weeks after installing it and buying another one the live stream stopped working"

"negative points"

"waste of money"

"i have found that bug in the software means that it doesnt retain the settings so when it you do go out it does arm but then doesnt record or notify you rendering the camera totally useless"

"absolute waste of money!"

"check the google play store and you'll see the poor ratings"

"frustratingly useless"

"total waste of time now having to return it and ask them to delete my account didn't setup correctly was poorly packaged and i was not comfortable giving them so much personal information and having no means to delete the information afterward"

"more than night vision stays on even the system is disabled and live view is not in use not echo fiendly waste of energy intrusive"

"shockingly poor piece of kit"

"the fact you can buy it directly from neos company for only £20 is extremely annoying that i paid £25 for it here"

"the camera seems ok but the app for it is genuinely the worst thing i've seen in ages"

"we wouldn’t be without this kit"

"tried several times again this evening and had a multitude of issues ranging from time outs "i'm sorry this is really embarrassing unable to generate a qr code unknown error" messages still not connected to alexa still not working"

"i thought this neosmart cam would be a great replacement but although the sound and picture is very good it does not automatically record except for extremely short clips triggered by either the sound or motion sensor"

"also there is no was to turn off the audio feed so if you are in the same room as your camera with the app operational on your phone you get the most awful feedback"

"this is useful for saving battery life on battery operated cameras but these cameras are mains wired so it just a useless feature that cannot be turned off"

"in general baby monitors have bad image quality poor sound and can be quite slow but you pay a premium as it’s a baby product"

"you have to log off then back on each time you want a different view between cameras also the time delay can be annoying from camera triggering"

"overall hugely disappointing and i certainly wouldn't recommend it"

"but the reality is the app is bloody terrible"

"but the sound quality both ways is awful night vision is pretty poor to unless something is within a metre of the camera and not in pitch black"

"the instructions are sparse and unable to find anything online"

"i also believe they use ‘‘tis a part of home insurance with arriva i would question the legality of any claim due to its failure to do as stated?"

"means me and wife have more time together rather than start stopping netflix everytime"

"like others i found its insistence on knowing your full address and the app having access to the phone's location services extremely worrying"

"i think she finds that quite confusing but it at least distracts her for a bit!"

"this unit fails on a regular basis to “self arm” when leaving home!"

"but seriously amazon should dis associate their alexa device 'deal' with this junk"

"i have a purpose outside camera with a huge wifi ariel that is terrible"

"but i've also found that the motion detection is useless outdoors with or without zones sensitivity or sound settings"

"the limited cloud storage is an annoyance"

"buggy ios app crashes freezes "

"always losing connectivity demanding me to reset the camera almost daily and even doing that i have no guarantee it will work"

"so annoyed i wasted money on this as finding one to work with my alexa"

"i constantly get error notifications of armed then disarmed this can carry on alday"

"motion detection: i've given it a 5 i have it set to the lowest sensitivity which seems fine it does pick noise from a noisy motorbikes going past and the wind if it's a windy day"

"it will only record the few seconds the manufacturers allow and the footage is "locked down" by proprietary format not generally compatible with anything else"

"i have no concerns with privacy issues and the firmware is regularly updated"

"such a useless product very difficult to set up"

"and it just leaves a nasty taste in my mouth"

"i have no doubts at all that i will be buying another very soon to protect my man cave from unwelcome intruders"

"next morning at work checked the neos app error screen no live feed an error has occurred"

"however a small issue"

"basically a closed system with limited functionality that forces you to spend £30 a year to automate turning all your cameras off or on"

"dislikes: contrary to the advertised functionality the sd card actually records continuous 1 minute clips regardless of whether camera is armed disarmed and regardless of motion detection thus rendering the camera somewhat hamstrung if customers only want to record extended 'motion' events when out of the house for a couple of weeks"

"the software is well made and the features are great 👍 not like some of those crap chinese poorly made interfaces"

"i have 2 of these in my flat but for some reason they both at the same time randomly delete footage!"

"motion detection works as expected cons: sound is below adequate not great for live feeds"

"bin file in order to flash the camera so now i have a useless brick which is a shame because it seemed like a decent little camera while it worked"

"geofencing often fails motion detection triger huge number of fake alarms even on lowest setings and the noise does same is triggered by itself when night vision is comming on "

"i really don’t recommend this and i believe they had plenty of time to fix these ridiculous issues"

"geofencing often fails motion detection triger huge number of fake alarms even on lowest setings and the noise does same is triggered by itself when night vision is comming on "

"there are colour aberrations on edges of objects and fine detail say text faces leaves are not clear indicative of a poor lens"

"if you have noisy neighbours who might set it off you can turn it off "

"all set up picture quality on the poor side of average worse in the dark could not connect to alexa"

"in response to the security concerns you are required to provide your address on signup although you could provide fake details but you do not need to provide access to your iphone's location unless you want to use the auto arm disarm feature"

"unfortunately you buy this camera as a package and this is where it all falls flat on its face"

"however in reality the software has significant bugs which when you chat to the developers via the app nice feature they tell you that they know it doesnt work but they are working on a fix but cant give you any idea of when the fix will be ready"

"the only reason why i don't return it its because i'm based in italy so amazon will let me pay for the return fees"

"it is not compatible with your alexa smart devices at all total false advertising at its best"

"customer support is outstanding and there are no cloud storage fees unlike some rather expensive big brand cameras"

"you require a ridiculous password for the phone app that can never be remembered"

"previous concerns around the app wanting too much information in another review seem unfounded as i was only asked for my address which was explained"

"this is a major issue which they promised to address somehow but it's unclear if this feature will be free or if this will come with a sub based system or similar"

"they set up quite easily then the app told me the firmware needed updating i tried for times and it failed each time so i cancelled that went back to look at the camera picture to find error 90 and no picture and it would not reconnect"

"bought to use as a nursery camera and it's been practically useless"

"this product poorly packaged and terribly constructed"

"and if it fails again back it will go"

"in summary it's an amazing kit of hardware shame that the software lets it down"

"anyone who knows that you have this camera could easily download the app and view inside your property delete videos totally defeating the purpose of having a cam"

"however the recording options are sadly very lacking"

"very poor quality built to snap images is rubbish and the app is even worse"

"it seems unsecure always under maintenance and often offline"

"main gripe is sound cannot be switched off and is very sensitive so my show repeats everything with slight delay that becomes very annoying if left on tried to cover mic hole but had little effect"

"the sdk is same as chinese products with more or less flaws retain same intrusive behaviour you can be watched at anytime"

"initially it runs in cut down form and provides you with a triggered 12 second recording which cannot be triggered again for a 5 minute “cooling off” period which is very inconvenient"

"we turned the camera on as we were leaving on a holiday and on day 4 it decided to disconnect and stop working completely leaving us very uneasy worrying and wondering about what is happening back at home"

"i can imagine what it is like from other cameras i've used overpriced cloud storage for fifteen second clips"

"equally frustrating is that you can only alarm all or none of your devices"

"please be aware that the live stream can fall behind by several minutes after viewing for a few minutes"

"you can record out of a window but needs to be placed very close to avoid reflection at night"

"the problems seemed to be made worse when adding a 2nd user onto the account"

"also intrusive info regarding physical address of camera required at set up"

"very basic need to add your address for some random reason very laggy didnt love the quality returned for refund although a nice "concept" if people can make use of it no good as a security camera though as if its monitored 24 7 there is lag which isnt good for security might be good for checking pets"

"saying " alexa show me kitchen " just didnt work"

"supposed to be indoors only but can record out windows but needs to be in intimate contact to avoid glare from night vision leds"

"absolute junk would not work from first installation tried installing again and again kept getting the same message "cannot find the specific network name" tried to contact customer services no reply"

"i’m struggling with the concept of a security camera that delivers 12 second motion detected clips then waits 5 minutes before it will do the same neos call this a cooling down time or something "

"no rtsp support that many other cheap cameras offer"

"annoying that didn’t work on 5ghz & had to switch phone to 2"

"this was probably the biggest issue i had with this product"

"it worked pretty well for 3 weeks but suddenly the live feed started to increasingly lag behind"

"it doesn't work properly at the mo apparently due to a software issue which they're investigating"

"the set up was very intrusive as reported by other reviewers and i was unhappy about providing exact address location"

"all of the above comments have been raised by disgruntled customers since product launch yet the neos developers can't seem to be able to release firmware updates to fix these basic oversights"

"the main issue i have had with this camera is that it decided to delete footage before the 14 day period"

"however as time has gone on the app and software have proven themselves to be an absolute nightmare and very unreliable"

"if you only ever want to use it for live view and the motion alerts it's fine but it is very badly restricted without the ability to playback your recorded videos from the app"

"had a slight issue with the firmware update timing out on installation of camera one"

"firmware and integration with amazon echo show devices is very sketchy"

"fed up with the live feed delay when live feed actually loads neos keep repeating we fixed it in last update rubbish read the reviews "

"a very irrelevant answer that doesn’t help at all!"

"apparently a sd card will record all events but this is only useful after the robbery and assumes that the neos has not been stolen"

"the app crashes and closes down regularly"

"for a cheap camera this is kind of enough to stop me using it"

"setup behind door surround glass to prevent it's theft but then had to disable led's to prevent glare so night image not so good while in daylight it is superb"

"however this neos camera does not have the ability to define the motion trigger area but instead it reacts to any movement anywhere within its field of view so you constantly get false triggers and loads of video of random people walking by in the street outside and random cars driving by which makes the motion sensing pretty useless"

"hoping to catch the dog owner that keeps letting their dog poop on my property and doesn’t clean it up!"

"it seems unsecure always under maintenance and often offline"

"i can only presume they had been paid to promote it because it is utter crud"

"the second major fault is the motion detector"

"sometimes it failed immediately sometimes it froze halfway through sometimes it had a flickering message"

"i have given this only 4 stars as despite being tech savvy and computer literate i still needed their support which annoyed me"

"picture faultless talk back so grainy distorted scares the crap out of my daughter"

"very erratic operation either you get zero notifications then you are inundated with them"

"all of the above comments have been raised by disgruntled customers since product launch yet the neos developers can't seem to be able to release firmware updates to fix these basic oversights"

"the camera isnt being picked up"

"mixed feelings about this camera on the whole it's good for the price"

"i really wanted to like these but just wouldn't work"

"questionable security and use of sensitive data"

"tried to reconnect but kept failing"

"such a stupid camera i have never seen such a delay in any camera"

"cheapo chinesium for me now"

"i would give it zero stars if i could"

"ah well it's only £25 you've thrown away i've spent more on a tankful of petrol and with nothing to show for that!"

"tried several times again this evening and had a multitude of issues ranging from time outs "i'm sorry this is really embarrassing unable to generate a qr code unknown error" messages still not connected to alexa still not working"

"it has a confusing website that seems to be a houshold insurance website with minor links to this camera"

"alexa connection problem sorted and now working fine on both my cameras"

"while it's true this only for indoor use so is not as robust as a nest cam in pretty much every other respect this is equally good and comes for an almost "throw away" price"

"the issue i had with my previous camera is that the audio was terrible all you could hear was loud hissing"

"i may have been unlucky but im not risking paying out and having to return another again if it doesnt work"

"and the limited options to be able to record to sd card as the developer would like you to subscribe to their cloud however for me it is my house i do not want to share my privacy with the world"

"and i’ve researched many even my fussy husband loves them"

"this really is an indoor camera i face mine out the window at my cars so i get some glare from the glass but there are mounts for external available"

"i had some trouble setting it up as i inputted my address incorrectly i thought my internet wasn't connecting because the cause of set up failure wasn't clear happy i managed to figure it out"

"i can accept low quality but this just plain doesn't work"

"the live feed is constantly unavailable have had to re set up the camera on a regular basis involving reconnecting it to our wifi and to the app that comes with it which is a real inconvenience"

"one of the more useless features of the app is the "auto arming" which should arm the camera when you move out of your geographical area and disarm when you return home"

"it would also be good if it were possible to disable audio in the app as ours is mostly pointing outside through the window"

"so you'll end up disabling motion tracking on those cameras due to the amount of false alarms"

"however this neos camera does not have the ability to define the motion trigger area but instead it reacts to any movement anywhere within its field of view so you constantly get false triggers and loads of video of random people walking by in the street outside and random cars driving by which makes the motion sensing pretty useless"

"sound and motion sensitivity has to be dialled right back otherwise you will be inundated with emails from false alerts"

"very disappointed i wish i had bought a tp link camera instead have a couple of them for years and never had a single problem "

"our son has been seizure free for almost 2 years but in june they returned as focal seizures so we decided to install the camera as he likes to spend most of his time in his room playing video games so the motion sensor would alert us when it picked up move ment so we could respond accordingly and also as a watchful eye as he sleeps"

"constantly drops off the network most times loses settings"

"the primary issue that i identified in my initial review was rectified some time later"

"i dropped a star due to the constant requests to upgrade at a cost i think way to high for longer recordings which were free when i first had them"

"don't waste money if you have any latest samsung"

"the actual hardware software not in sync faulty"

"the main problem being is you don't realize you are not getting notifications until you haven't got any!"

"one of the more useless features of the app is the "auto arming" which should arm the camera when you move out of your geographical area and disarm when you return home"

"there is no support on this product you have to figure everything out for yourself using the rubbish instructions and poorly printed qr codes"

"the app is soooo intrusive!"

"addendum july 2020: i am amending my original review from 1 star to 4 in recognition of the fact that neos did make changes to their mobile application which addressed enough of my privacy concerns for me to not only begin using the camera i initially purchased but to go on to purchase an additional three other units"

"the boost payment doesn’t upgrade to ‘full’ recording and as below still has a cool off period of 1 minute itonly records 50% if the time pointless security if it doesn’t capture everything!"

"software lets it down alexa echo show sometimes won’t connect when via the app it does connect"

"takes ages to sync and the app continually freezes"

"it didn't work and i tried it on 2 separate wireless networks also after having to create an account and the device didn't work there was no option to close delete account so this is more time wasted trying to contact them to request the close my account"

"i've started the free trial for the 1 min recordings and they are all good quality"

"within 2 years we were on our 4th motorola baby monitor £150 and it kept becoming faulty"

"for £30 which is about what my other two cameras mentioned earlier cost in comparison to those the live stream on this neos is rather poor"

"the only negative is that it doesn't work with google home hub at the moment"

"now they are charging for neos 'boost' a month optional subscription for 'extras' i think the priority should be working software!"

"someone only needs to fart within 200 metres of it and it drops connection"

"since a firmware update at the end of march this product has been unusable as the app hangs when trying to review clips"

"i often have trouble viewing the stream but the bandwidth at the property is low so that may be the reason that said i have little trouble viewing the feed from the nest doorbell"

"in general baby monitors have bad image quality poor sound and can be quite slow but you pay a premium as it’s a baby product"

"the complaints about privacy seem silly to me how can you expect notifications to be sent to your mobile if you aren't prepared to give the system your number?"

"how long does it take to fix this important glitch?"

"video delayed about 10 seconds then gets worse got to 20+ seconds"

"it's ok but needs improvement"

"i’ve found the app extremely unstable though"

"connectivity is a nightmare this might sometimes be due to bad wi fi or dodgy 4g but the feed constantly breaks down and leaves a blank screen"

"as i said previously they have got greedy and will not get any more money from me in subscriptions or cameras"

"this meant that footage of a burglary taking placing that i was suppose to be forwarding to the police so they could arrest the individuals no longer exists and the burglar walks free"

"they obviously know this is not very good because you can upgrade with a monthly subscription to get a longer recording with a lesser cool off time i therefore bought one from china that records motion until it stops which is what you would expect from a security camera!"

"it only records little snippets not continuous when it sees movement useless if you are using it for security"

"very erratic operation either you get zero notifications then you are inundated with them"

"very basic but at £20 what do you expect!"

"however there are a number of points for improvement: the supplied usb cable is too short to reach the level of power sockets if the camera is ceiling mounted the 10 second recording time is too short to be very usable the motion detection is overly sensitive it will often record passing car headlights and on one occasion even a moth in the room"

"customer support is outstanding and there are no cloud storage fees unlike some rather expensive big brand cameras"

"do not waste your money mine are all going back!"

"first the length is just under 2m so if your power source socket is further including traversing corners etc then you will need the specific power cable for this"

"very poor struggled with low light and no real definition"

"it does take a sd card and also has an upgrade on the app that allows you small extras like 1 minute of recording instead of 12 seconds for something like £3"

"took about 24 hours for it to work after initially trying to set it up"

"it only records little snippets not continuous when it sees movement useless if you are using it for security"

"and being more skilled than the average techie i had a look at what the little blighter was passing back over the internet neos might be a british developed sofware planted on chinese hardware but i discovered these little blighters are sending api calls back to a server in china!"

"don't be tempted the hassle you have to go through to connect these little bundles of joy is just infuriating besides neos wanting to know everything about you and your house the set up i had to do was lengthy and ultimately pointless if you have a dual band router which is probably 95% of you you're gonna run into trouble these only connect to the lesser 2"

"my wifi is great so it's not the signal that is causing the poor picture the movement detection feature is a joke"

"this is great to prevent unwanted notifications"

"so if you need it for a cheap nanny cam it would do the job"

"i had just one camera set up for about 3 weeks with only 1 occurance of missing recordings"

"they tried to resolve it by sending me two replacement same issues"

"i have been using this camera for almost a year now and it's good for indoors but not recommended for outdoors night vision is perfect you can see very well as to who it is it records noises and detects a moving object and alerts you straight away on your phone reason why i'm giving it a 4 star is because"

"it would be useful if you could adjust the length of the clip captures as sometimes 12s isn't quite enough"

"has potential but not worth it yet"

"they replaced motorola focus 35 cameras which are getting tired"

"during the day it is good but at nighttime through a window it doesn't work and during the day if there is sunlight shining towards the glass it's not good"

"while the camera quality is really good and the system is easy to set up it's let down by near constant crashes"

"* motion detection is very good no false positives so far cons are all software and so hopefully sortable : * no ifttt support for the non technical this is a neat way to link home devices such as turn on the lights if motion detected * no ability to mask certain areas"

"no rtsp support that many other cheap cameras offer"

"no idea why this has less important functionality than the us version"

"very disappointed i wish i had bought a tp link camera instead have a couple of them for years and never had a single problem "

"unfortunately after only a couple of days the motion noise alerts stopped app keeps crashing and signing you out"

"the quality of the image is slighty blurry and lacks sharpness and that's in hd!"

"720 hd old school short clips unless you want to pay for longer if you put micro sd card in the software in camera won't let you watch it unless you remove sd card and connect to computer to watch"

"at least the app takes you to a website telling you they are having issues i guess that's a plus lol"

"the app itself is basic and has so many issues it’s difficult to list them"

"slight heart attack"

"in response to the security concerns you are required to provide your address on signup although you could provide fake details but you do not need to provide access to your iphone's location unless you want to use the auto arm disarm feature"

"i was a little skeptical about this from reading reviews of the app asking for too much info"

"when used with alexa the screen on any device disconnects after 30 mins"

"great if you want a cheap fun camera in your house but i wouldn’t really put it in the home security category and i’m surprised they sometimes bundle this camera with the echo show 5 given the limited alexa integration"

"sound quality form the tiny inbuilt speaker is awful very tinny and difficult to understand the speech"

"but the sound quality both ways is awful night vision is pretty poor to unless something is within a metre of the camera and not in pitch black"

"previous concerns around the app wanting too much information in another review seem unfounded as i was only asked for my address which was explained"

"the camera disconnects all the time!"

"easy to setup and good picture quality slight lag of live feed but not that long"

"i kept having network issues with it and it refused to connect giving me error code 90"

"my kit never actually contained a screw and wallplug as stated so i would say that if you are handy with a drill and countersink and you dont need extra usb cable then dont bother with the mount kit"

"give it a miss"

"it doesn’t take any stills when it detects motion it should so i don’t know if mine is faulty it did the first week set up was hit and miss it’s quite discrete i like that element"

"i am not sure if this is a widespread problem but be wary!"

"i already have a good cctv setup costing several hundred pounds but wanted additional areas covering to keep an eye on my cats and kittens who love to hide away in difficult to reach areas"

"this description needs to be changed it states with an sd card you can record for x amount of days and have the footage this is completely false"

"there are 2 massive holes in the feature set for this device: 1"

"hope this helps any of you having trouble connecting"

"updated december 2019 so neos still haven’t added sd card support through the app meaning the only way to view the sd card footage is to physically remove the card and plug it into a computer"

"this can't be used as a nanny cam anymore and according to a lengthy conversation with their support they have no intention of fixing this"

"i received my 1st neos smartcam today and have to admit that after reading all the comments i was ready for sending it back but as there where also quite some positive feedback i just had to try it myself"

"secondly the ‘boost’ premium payment is an awful business model even though they have dropped it to £2"

"i don’t want to have to have location settings draining my battery on all the time and i don’t always remember to manually switch the alerts in and off"

"i'm not sure why but it seemed to take a couple of days to "settle down" and react to whether my phone was in the house or not but since then has been working fine"

"it didn't work and i tried it on 2 separate wireless networks also after having to create an account and the device didn't work there was no option to close delete account so this is more time wasted trying to contact them to request the close my account"